Frequently asked questions
Answers to common questions about staying with Westprecinct — furnished, managed and serviced residences in Sydney and Melbourne for stays from three months in Sydney and 30 days in Melbourne.
Frequently asked questions
Are these serviced apartments?
Yes — Westprecinct residences are serviced apartments in Sydney and Melbourne for extended stays. They are the premium, residential end of the category: fully furnished and serviced managed homes for stays from three months in Sydney and 30 days in Melbourne, rather than the compact short-stay serviced apartments booked by the night. Where circumstances call for something a little different, a shorter stay is considered on its own terms — do ask.
What type of accommodation do you offer?
Fully furnished, self-contained serviced apartments and private residences in select Sydney and Melbourne locations, for extended stays. Each is a managed and serviced home or apartment, giving you the space, privacy and standing of a fine address while your permanent home is temporarily elsewhere.
How long can I stay?
Stays in Sydney are from three months, and in Melbourne from 30 days, and either can extend for as long as your plans need. Shorter Sydney stays may be considered on request, subject to availability. Tell us the dates you have in mind and we will find the right arrangement and rate for you.
Are the properties furnished?
Yes. Every residence is finished to The Westprecinct Standard — considered furniture, quality appliances, kitchenware and the essentials of daily life, so you simply arrive and live. Specific inclusions and styling vary by residence and are confirmed before you book.
Can I bring my own furniture or belongings?
Each residence is curated and fully furnished, so additional furniture is generally not required. Your personal belongings and treasured items are, of course, welcome for the duration of your stay.
Do you allow pets?
Pets are considered on application. Where a residence and a household are well matched, we are glad to welcome a pet and will not unreasonably refuse — a considered arrangement rather than a blanket policy, with any conditions, cleaning requirements and charges set out clearly in your agreement. Every residence is professionally deep-cleaned and treated between every stay, not only after a pet, so each guest arrives to an immaculate home.
Is parking available?
Most residences include at least one on-site or secure parking space, unless otherwise advised. Additional parking can often be arranged at an optional cost, subject to building facilities and availability.
Is EV charging available?
Where the building supports EV charging, this is made available to you and confirmed at the time of booking.
Is Wi-Fi included and suitable for remote work?
Where internet is included or selected as an option, the connection is set up to support serious remote work — video calls and everyday online use without a second thought. Exact speeds and inclusions vary by residence and are confirmed before you book.
What is included in the rate?
For stays of less than six months, your daily rate generally includes: A fully furnished residence presented to The Westprecinct Standard; Standard utilities (where offered and agreed, subject to fair use); The essentials of day-to-day living The precise inclusions for your stay are documented in your agreement.
Are utilities included?
Utilities such as electricity, gas and water are not included as standard. For stays of less than six months, they can be arranged and included by agreement, with the terms set out clearly in your agreement.
What other services and non-standard items are available?
Additional services and items can be arranged on request, including: Priority guest service; Wi-Fi internet; Foxtel, Netflix and other video streaming services; Invoicing services; Speciality items such as cot hire, coffee machines, water purifiers, speciality cooking appliances and selected additional furnishings
Is a welcome pack or linen provided on arrival?
Your residence is prepared for immediate comfort on arrival. Sheridan linen, where selected, and a welcome pack are provided so you settle in without a second thought. As with all inclusions, specifics may vary by residence and are confirmed ahead of your stay.
Is cleaning included?
A professional, immaculate clean is completed before your arrival. For longer stays, a general clean is included every three months to keep the residence to standard. When you are ready to vacate, a departure clean is usually arranged to return the residence and furnishings to standard. The daily rate is not charged after you vacate while cleaning takes place; a separate departure cleaning fee may apply. Additional cleaning during your stay can be arranged on request, at an extra cost.
How do I book a Westprecinct residence?
Every Westprecinct residence is arranged directly with our team. You may discover us through selected property platforms, but every enquiry is answered — and every reservation confirmed — directly by Westprecinct. We do not offer or accept bookings through Booking.com, Airbnb, Trip.com, Expedia or similar short-stay platforms. If you are ever unsure whether a listing or message is genuinely from us, please confirm directly with our team before proceeding.
How far in advance do I need to book?
Availability is influenced by residence type, location and season. To secure your preferred residence and dates, enquire as early as practicable. Short-notice stays can often be accommodated, subject to availability at the time of enquiry.
What is required to secure a booking?
To confirm a residence, you will generally be asked to provide: A completed application form; Appropriate identification documents; Payment of a deposit as set out in your agreement; A signed agreement reflecting the terms of your stay
What is payable up front?
A deposit is payable to confirm your stay, guided by the residence and the length of your stay. The amount, how it is held and how it is returned are all set out in your agreement, with any return following a satisfactory inspection at the close of your stay.
How is the daily rate paid?
Rates are payable on the frequency and schedule set out in your agreement. Accepted payment methods and any corporate billing arrangements are confirmed at the time of booking.
Can bookings be made on behalf of a company or relocating employee?
Yes. Westprecinct regularly places relocating executives, contractors and employees on assignment, working directly with companies, relocation specialists and project teams. Agreements can be arranged in a company name where required.
Do you provide invoices for corporate expense claims?
Invoices suitable for corporate reimbursement or expense claims are available on request. A fee may apply, and any invoicing arrangements are discussed at the time of booking.
What is the check-in and check-out process?
Your dedicated guest experience contact coordinates every detail with you directly, including: Timing of arrival and departure; Access instructions and key collection and return; Any identification requirements So your arrival and departure are entirely without friction.
Can I extend my stay?
Extensions are welcomed where availability permits. To keep your options open, advise us as early as possible if you wish to extend beyond your original confirmed dates.
Is there any recognition for returning or longer-staying guests?
Yes. From six months with us, you enter The W Circle — our way of quietly recognising those who stay longer or return. It is not a points scheme; it is a relationship that deepens with each stay.
What is your cancellation policy?
Cancellation terms and any applicable fees are set out in your agreement and vary according to the length and nature of the booking and the notice provided. These terms are communicated clearly at the time of booking.
Who do I contact during my stay?
You are introduced to a guest experience contact who remains available to you throughout your stay, for: Maintenance requests; Service enquiries; General questions about your residence or location Guest support is provided during business hours. For residences in our higher collection range and for guests in The W Circle tiers, priority support during business hours and after-hours support are provided, along with a dedicated guest manager where eligible.
What happens if something needs repair during my stay?
Should something require attention, simply contact your guest experience representative. Maintenance is coordinated promptly, with minimal disruption to you wherever possible.
Is smoking permitted?
Westprecinct residences are non-smoking. Conditions, including any associated charges for remediation, are outlined in your agreement.
Can I have guests to stay?
Visitors are welcome. If you anticipate regular or extended stays by additional guests, simply discuss this with your guest experience contact in advance.
Are your residences suitable for families or corporate stays?
Yes. Westprecinct residences are designed for: Corporate clients and executives on assignment; Relocating professionals; Families between homes; Digital nomads and remote professionals; Individuals seeking premium furnished accommodation Whether you need extended-stay executive housing, a short-stay apartment or a long-term corporate residence while your own home is temporarily out of reach.
Do you provide temporary accommodation while a home is being repaired, rebuilt or renovated?
Yes. Westprecinct residences are well suited to interim living while your own home is being repaired, rebuilt or renovated — including insurance-placed stays. Rather than a hotel room, you have a complete, furnished residence with the space and privacy of a proper home for the length of the works. Where a home is uninhabitable after an insured event, temporary accommodation is commonly funded for the duration of the repair period. We provide clear invoices for your claim. Tell us your location, household size and the likely repair period and we will arrange a suitable residence.
Can you arrange accommodation for a corporate project team or relocating group?
Yes. Westprecinct arranges multiple residences for project teams and relocating groups in Sydney and Melbourne, coordinated through a single point of contact with consolidated invoicing, so a whole team can be housed consistently for the length of an assignment.
What locations do you service?
We operate across select metropolitan precincts in Sydney and Melbourne. Specific residence locations and building details are provided on enquiry and matched to your work, schooling or lifestyle requirements.
Can I inspect the property before booking?
Depending on availability and current occupancy, an in-person inspection can be arranged. For many residences, professional photography, video and virtual tours are also available so you can decide with confidence.
What agreements are used?
Your stay is governed by a formal occupancy or residential agreement, depending on its nature and duration and the applicable state legislation. It recognises that your Westprecinct residence is a temporary home while you maintain a permanent home elsewhere.