The W Circle Terms

1. About The W Circle

1.1 The W Circle is Westprecinct’s recognition programme for guests of our managed serviced residences. It is operated by Westprecinct Holdings Pty Ltd (ABN 82 104 311 453).

1.2 The W Circle begins on 1 January 2027, and these terms apply from that date.

1.3 Membership costs nothing. There is no need to apply; you are welcomed into The W Circle when you reach Limestone.

2. Who Can Be a Member

2.1 Membership is held by the guest or, where agreed, by the organisation that books the stay. Each guest or organisation can hold one membership.

2.2 When a company or other organisation books a stay, standing is earned by the booking entity, as set out in the agreement for that stay. Otherwise, standing is earned by the guest named on the stay.

2.3 Guests who stayed with us before 1 January 2027 are legacy members. They keep the standing they have already earned and are recognised on their next stay, without needing a new qualifying stay.

3. What Counts Towards Standing

3.1 Standing is earned through combined, completed and paid stays in Westprecinct residences.

3.2 Complimentary or gifted stays, stays that are cancelled or refunded, any part of a stay that remains unpaid, and stays arranged outside Westprecinct do not count.

3.3 Benefits begin on the day a tier is reached, including partway through a stay.

4. Tiers and Keeping Your Standing

4.1 Limestone is reached at 6 months of combined, paid stays, Carrara at 12 months and Onyx at 36 months. Onyx Black is extended by invitation.

4.2 At every tier, your standing is kept by a stay of three months or more within three years of the departure date of your last one. Shorter stays still count towards tier months, but they do not restart the three years.

4.3 If three years pass without a qualifying stay, your standing steps down one tier, and one further tier for each further three years. Limestone steps out of The W Circle.

4.4 We will write to you about six months before your standing steps down.

4.5 Onyx Black, once extended, is held for life. It is personal to the member and ends on the member’s death.

5. Benefits

5.1 Benefits are subject to availability and are described on The W Circle page as they stand from time to time.

5.2 Member rates apply to extensions and future stays only. They are never backdated, and they are confirmed with you when they are offered.

5.3 A preferred residence held for you while you confirm a stay is a courtesy, not a booking, and ends when the hold period ends.

5.4 Benefits are personal to the member. They cannot be sold, transferred, exchanged for cash or credit, or combined with other offers unless we agree. The Onyx shared rate can be extended to one family member or colleague, as described on The W Circle page.

5.5 When you introduce a new guest who successfully books a stay of three months or more, one month is added to your standing once that stay is paid. Up to three introductions count in any calendar year. If the stay is cancelled or refunded, the month is removed. Introductions have no cash or rate value.

6. Changes to The W Circle

6.1 We may change The W Circle, including tiers, qualifying levels, benefits and these terms, to keep it fair, workable and suited to our residences.

6.2 If a change reduces your benefits or makes standing harder to earn or keep, we will tell you at least three months before it takes effect. The standing you have already earned is kept until then.

6.3 A change never alters a stay that has already been confirmed.

6.4 You may leave The W Circle at any time by letting us know.

6.5 Changes that only add benefits, or make standing easier to earn or keep, may take effect straight away.

7. Ending The W Circle

7.1 We may end The W Circle by giving members at least six months’ notice. Benefits continue during the notice period.

7.2 If Westprecinct stops operating managed serviced residences, The W Circle ends on that date.

8. Suspending or Ending a Membership

8.1 We may suspend or end a membership if a member gives false information, tries to sell or transfer their standing or benefits, misuses The W Circle, does not pay amounts owed for a stay, causes damage, or does not follow the terms of their stay, including how our team and neighbours are treated.

8.2 Before ending a membership, we will tell the member why and give them a chance to respond, unless the matter is serious or unlawful.

8.3 When a membership ends under this clause, any standing and benefits not yet used end too.

9. Our Records

9.1 Standing is worked out from our records of completed, paid stays.

9.2 If you think something has been missed, let us know within 12 months of the stay and we will review it.

10. Your Rights Under the Law

10.1 Nothing in these terms excludes or limits any right you have under the Australian Consumer Law or any other law that cannot be excluded.

11. General

11.1 Personal information is handled under the Westprecinct Privacy Policy.

11.2 These terms are governed by the laws of New South Wales.

11.3 The W Circle name, medallions and certificates belong to Westprecinct. A printed certificate records a member’s tier when it is issued. It is not a voucher and does not override these terms.